Can I have a facial if I have rosacea or eczema?
A facial is not always suitable, particularly during an active flare. Check with your treating clinician and contact Matrix before booking. Share their guidance and how your skin currently feels so we can discuss whether an appointment is appropriate.
Can I ask to avoid a particular product or step?
Yes. Tell your provider what you prefer to avoid, including any known allergies or previous reactions. If a particular product or step concerns you, ask before booking so Matrix can help you choose a suitable option.
Do I need to know every ingredient I react to?
Start with what you do know: the product, how your skin felt and when it happened. A label or photo can help. Your provider can use that information when discussing care, while recurring or unexplained reactions are best assessed by a healthcare professional.
Is this the right goal if my skin mainly feels dry?
Explore Hydrate + Restore when dryness and moisture are your main concerns. Calm + Support puts sensitivities and comfort first. If both apply, mention both so your provider can consider your priorities together.